📚 Knowledge

What is it?

Knowledge are simple notes you write to explain things to your AI agents.
You can paste instructions, copy text from documents, or write reminders.
It's like a folder of helpful notes your agents can read from when they work.

Why use it?

Sometimes, your agents don't know what you expect - especially if the task needs specific rules, guides, or background.
Knowledge help avoid repeating yourself. You just write it once, and your agent can refer to it later.

How to use it

1. Go to the Knowledge tab.
2. Click New content to create one.
3. Give it a clear title.
4. Write or paste your text in the content box.
5. Click Publish to make it available.

If you change the content later, don't forget to Publish again.
That way your agents always use the latest version.

Visiblity

Each knowledge can be made visible to specific agents only.
This prevents mixing information between agents that do different jobs.

For example:

• Your support agent can see your FAQ and policies.
• Your executive assistant can see your schedule and preferences.
• Your social media agent can see your brand tone and style guide.

Just pick the agents who should have access.
The rest won't see it.

Example uses

• Write a note about your brand tone for your social media agent.
• Store your FAQs or common answers for your support agent.
• Add your working hours and preferences for your executive assistant.

Each agent will only see what's meant for them, and they'll try to use that info when it helps.

📌 Keep each Knowledge focused on one topic to keep things easy to manage.

What's the difference with Guidelines?

• Guidelines are always active.
  They're like rules your agents must follow every time.
  Example: "Always write in a friendly tone."

• Knowledge are more like a reference.
  Agents check them only when they think it's helpful.
  Example: A customer support agent might search your FAQ to answer a question, but won't read the whole FAQ every time.

Think of it like this:

• Guidelines = habits and strict rules
• Knowledge = documents the agent can look into when needed

Together, they help your agents work smarter.
Guidelines tell them how to act.
Knowledge help them find the right info at the right time.